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Four ways we support you
Pick the channel that fits your situation; a service engineer replies within 2 hours on working days.
After-sales commitments
Written into every contract — these are the terms we are held to.
Response mechanism
Cases are logged around the clock through email, WhatsApp or remote access. First response within 2 hours on working days, with a written corrective plan within 24 hours.
Warranty policy
24 months on the complete machine and 36 months on core components — servo drives, PLC and forming heads. The wear part list with recommended replacement intervals is supplied with the manual.
Scheduled inspections
A remote inspection reads PLC data and run logs every quarter. An on-site inspection is scheduled once a year with a 32-point checklist and a written report.
Training and documentation
Operator training on site or remotely, plus an operation manual, a maintenance manual, electrical drawings and training videos supplied with every machine.
Service workflow
Seven stages from technical confirmation to scheduled inspections.
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01
Pre-sales technical confirmation
An engineer reviews your carton samples and target output, then confirms the machine selection and issues a written scope of supply before the order is placed.
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02
Factory acceptance test
The machine runs your cartons at the agreed speed before shipment. You can attend the test at our plant or accept it by video against a signed checklist.
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03
Delivery and logistics
Seaworthy packing with a moisture barrier, container loading plan, shipping documents and customs paperwork are handled by our export team.
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04
On-site installation and commissioning
A service engineer is dispatched for mechanical and electrical installation, parameter setting and start-up of the line.
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05
Operator training
Hands-on training for operators and maintenance staff covering changeover, cleaning, daily checks and first-line fault handling.
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06
Production ramp-up support
During the first weeks of operation we check output and rejection rate remotely and adjust the forming parameters if needed.
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07
Scheduled inspections
Quarterly remote inspections and an annual on-site inspection with a written report and a spare parts forecast for the coming year.
Machines running on site
Footage from customer plants — the same service team will support your line.
Talk to a service engineer
Send your machine model and serial number — we reply with a diagnosis path and a parts list.